Frequently Asked Questions

Opal is a hydrated amorphous silica, famous for its unique play-of-color effect. When light hits an opal, it produces beautiful rainbow-like flashes. Each opal is unique with its own distinctive colors and patterns. Australia is the primary source of the world's finest opals.

All our opals come from Australia, the world's most renowned opal source. We work directly with trusted local miners and suppliers to ensure the authenticity and quality of each gemstone. We are committed to using ethically sourced stones and supporting sustainable development in local communities.

Yes! Due to the natural characteristics of opals, each gemstone has unique colors and patterns, making every piece of jewelry one-of-a-kind in the world. Even pieces with the same design will have different opals, giving each work its own personality and story.

Yes, we offer worldwide shipping. All orders are securely packaged and sent via trackable courier service. Delivery time varies by destination, typically taking 5-14 business days. Detailed shipping information will be displayed at checkout.

Shipping costs are calculated based on the destination and weight of your order. Free shipping for Hong Kong orders over HKD 1,000. International shipping costs will be automatically calculated at checkout based on your address. We use reliable courier services to ensure your jewelry arrives safely.

Opals require special care. Avoid exposing opals to chemicals, perfumes, cleaners, etc. When not wearing, store jewelry in a soft pouch away from direct sunlight and extreme temperatures. For cleaning, simply wipe gently with a soft damp cloth. Regular wearing is actually beneficial for opals as they need moisture.

Properly cared for opals can maintain their beauty for decades or even centuries. However, if opals are kept in extremely dry conditions for extended periods, they may develop cracks. This is why we recommend wearing your opal jewelry regularly and avoiding storing it in very dry places for long periods. If you live in a very dry climate, occasionally wiping your opal with a damp cloth can help maintain its moisture.

Yes, we offer comprehensive repair and maintenance services. If your jewelry needs repair, resizing, or refurbishment, please contact our customer service team. We will assess the situation and provide detailed repair options and quotes. For our customers, we offer complimentary first-time cleaning and inspection.